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“We give people the things they know they need in order to help with the things they don’t know they need.”

Austin Bonds, Founder and CEO

Vision

We will maximize our footprint locally and expand our ministry nationally as we continue to multiply and reach toward the next Metro Relief urban satellite location. The vision God has entrusted to Metro Relief is to establish Relief Bus operations in 10 new cities over the next ten to fifteen years. To date, we have influenced independent Relief Bus ministries in both DFW, Columbus, OH and MI.

Mission

We are a strategic mobile outreach engaging in relationships to combat homelessness 

So that… it is rare, brief and nonrecurring.

Who We Are

Metro Relief is a non-profit organization that serves the poor and homeless communities in and around Dallas-Ft. Worth, Texas. Our core mission includes:

  • Traveling to those on the streets
  • Feeding individuals who are hungry
  • Building relationships of trust with those in need
  • Offering resources including prayer and encouragement to those in need

What We Believe

  • We believe in life transformation and loving kindness to others.
  • We walk alongside people speaking truth in to their lives in order to change and grow them.

How It Works

  • We travel to those in need on the Metro Relief bus.
  • We serve food to those who are hungry and slowly build relationships of trust with those in need.
  • We love people.
  • We want to transform individuals so they can live a better life.

Metro Relief’s two chief programs work in tandem: Weekly Bus Outreaches operated by staff and volunteers and daily, staff-only Street Outreaches.

Bus Outreach

Our outreaches create a space where everyone belongs, no matter what their circumstances. We welcome the stranger and the outcast, the addicted and the mentally ill, the broken and the forgotten. It’s what we witness Jesus doing in the New Testament. We aim for intentional relationships and build communities of genuine friendship and trust. As our staff and volunteers dependably show up on the same street corners and under the same bridges each week, the homeless people we meet develop confidence in us. Our relationships with them deepen and important life stories are then shared. We eat together, talk together, and pray together. Our homeless friends begin to ask for us for advice, assistance, and advocacy. We problem-solve their situations together and then navigate with them through available community resources as partners in helping them get off the streets. Consistently, life-transformation begins as these relationships are nurtured. And it all starts from our introductions on Bus Outreaches.

This holds true not only for the homeless we meet on the streets but for our volunteers who serve, as well. Through Metro Relief, God is bringing together the “haves” and the “have-nots” for the mutual transformation of them both.

Street Outreach

Of the thousands of individuals Metro Relief has served on Bus Outreaches, 85 percent report a need for follow-up services. Therefore, a pilot Street Outreach Program was launched in 2019 to provide mobile case management services for our homeless friends. The goal was to provide one-on-one, person-centered support for people living on the streets. A two-person case management team was placed in the field for six months. They participated in a variety of street outreach activities, including scouting new encampments, building relationships with new individuals experiencing homelessness, and providing critical and specialized social services. God used this team to lift people off the streets that never would have gained access to the intensive help and support they needed. It has been a huge success and has become a permanent program.

OUR CORE PRINCIPLES

Metro Relief uses five core principles to shape our work in the homeless community:

  • The true fast of Isaiah 58: Metro Relief exists as a response to God’s heart for the poor and addicted.
  • Mobility: Metro Relief will always be a mobile ministry. The population we serve is continually on-the-move, and we must be able to move with them. Thus, ministry vehicles are a critical part of Metro Relief. Our fleet includes retrofitted buses, as well as individual vehicles used daily by staff for follow-up visits with homeless friends.
  • Food: We offer food for several purposes: a) to provide immediate relief of hunger; b) as a relational equalizer; c) to demonstrate consistency; 4) as a launch point for conversation between volunteers and people on the streets. 
  • Relationships: Forging healthy relationships is critical to our work. The road to homelessness is typically a long one, filled with many broken ties. Getting off the streets demands that people learn to reconnect with others. The Metro Relief Bus, with its staff and volunteers, is a source for learning new interpersonal skills.
  • Resources: Most American cities do not lack resources to help people get off the streets. However, a persistent disconnect remains between those resources and the people who need them. Our goal is to bridge this gap by leveraging our relationships with the homeless into trustworthy referrals to partnering agencies in the community
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