Banner Faqs


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Expand your church/communities’ impact by partnering with our mobile outreach. Through a partnership with Metro Relief, you can be an integral part in changing the lives of our neighbors experiencing homelessness throughout the Dallas-Fort Worth Metroplex and beyond.

Frequently Asked Questions


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A full list of all FAQs appear with the answers opening in accordion style.

  • Where do I go to sign up for volunteer hours/community service?

    To sign up to volunteer please follow this link to Join Our Bus. This page will direct you to a place where you can reserve your bus seat for the day you wish to volunteer. 

    For community service hours please contact us at  

  • Where do I go to donate?

    Click on DONATE at the top right of the HOME page, it will assist you from there.

    To donate for specific needs, visit our Gift Catalog. Listed are 15 areas in which we provide help to those experiencing homelessness. 

    For item donations please visit our office, we are open Monday-Friday from 8:00 am – 4:00 pm. 

  • I need help! Someone I know needs help!

    If there is needed support in accessing resources such as social services, a food pantry, emergency shelters, assistance with rent or utility bills, childcare, or senior services, please call 211. This number works from any available phone and is open 24 hours a day, 7 days a week. 

    Metro Relief collaborate with the following partners and resources:

    Domestic violence/abuse

    National Hotline – 800-799-7233 Text START to 88788

    Denton County Friends of the Family – 

    Genesis Women’s Shelter – 

    Stronger Women of Plano – 

    Asylum and refugee issues

    LULAC (Latin American resources) – 

    Catholic Charities of Dallas Refugee Services – 

    Legal Services – 

    Under 18s

    Transitional housing for teens –

    Home for pregnant teens – 

    Teens to young adults – 

    City House – 

    Human trafficking/Slavery

    National Hotline – Call: 1-888-373-7888 (TTY: 711) Text: 233733

    Unbound Now North Texas (Tarrant, Denton, Johnson, Hood, Somervelle, Erath) – 24/7 Crisis & Referral Line: (817) 668-6462

    Rescue Her –  

    Location - Denton

    Salvation Army McKinney (940) 566-3800

    Monsignor King Outreach (940) 514-1007

    Location - Dallas

    Austin Street Shelter (214) 428-4242

    The bridge (214) 670 - 1507

    Salvation Army Dallas (214) 424-7000

    Dallas Life (214) 421-1380

    Union Gospel Mission (214) 638-2988

    Self Harm

    National Suicide Prevention Hotline – 988

    Suicide and Crisis Center of North Texas – 

    American Foundation of Suicide Prevention – 

    Denton County Mental Health – 

    Women in prostitution/Sex industry

    Emergency housing and help – 

    Prostitution Diversion Initiative (Dallas County) –