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Our Vision and Values

On any given night 567,715 people experience homelessness in America. We're committed to seeing that decrease through a unique, mobile-first approach that ensures that our homeless friends get the personalized care and resources that they need and deserve.

We’re committed to seeing that decrease through a unique, mobile-first approach that ensures that our homeless friends get the personalized care and resources that they need and deserve.

We treat each person as unique and valuable, created in the image of God. We seek to serve all with compassion and unconditional love. We cherish these six values that underpin why Metro Relief exists.

Our Values

  • icon Compassionate Compassionate

    Compassionate

    We are compelled by the example of Jesus. His profound story of the Good Samaritan sets the model for our values and behaviors.

    With the Good Samaritan Story as our model, we offer multiple pathways to new life and restoration. We look at the whole person; addressing trauma and complex needs ensuring individuals can manage their emotional wellbeing. As we show patient compassion to our friends, our desire is to see positive outcomes in their lives. Hygiene Kits, Nutritious food, Clothing, Socks, Home items, Water, Vital Documentation assistance are consistent expressions of Metro’s compassion every day.

  • icon Mobile Mobile

    Mobile

    The central value to Metro Relief is our desire to move toward people, wherever they may be. We seek out our friends on the street with the sincere desire to see them and hear them.

    Our desire is to move toward people and not necessarily expect them to find us - this is a key principle. It’s a relentless pursuit, with the intent to find solutions for our friends and to create for them a pathway leading to stability and permanent shelter.

    Our street outreach team go out to connect with people who may be sleeping rough or begging. As they build trust they can help people with housing or rehab. The team is easily recognizable in their Metro Relief shirts and vehicles.

  • icon Person Centered Person Centered

    Person Centered

    It's all about the individual on the street. How can we find a pathway for them specifically? Where should they be and how can we help?

    In order to navigate the deep complexities of finding answers for the lives of our friends on the street, we understand that building trust is paramount. We take time to see them and to engage them and to create a context of mutual trust. We recognize that the ability to listen and to respond and to follow through on promises given and to remember names and stories is essential for assisting someone in deep despair. 

  • icon Solution Focused Solution Focused

    Solution Focused

    Once assessing the needs of the individual, Metro is relentless in finding a pathway of answers and solutions for each person.

    Homelessness is a significantly complex issue. To address homelessness our case management and housing navigation team determine key pathways to help individuals find lasting solutions. Through diligent care, evaluation and data they are able to allocate resources, services, and programs.

  • icon Collaborative Collaborative

    Collaborative

    Alongside local specialist partners in areas of diversion, addiction remedy, temporary housing, immigration services, etc. Metro is committed to a full team approach.

    “It takes a village” is an often used phrase highlighting that tapping into numerous points of resource and a wide birth of expertise is a healthy way of developing long term growth. Metro Relief have developed partnerships with over 40 different agencies and can therefore offer tailored solutions to our friends.

  • icon Multiplying Multiplying

    Multiplying

    It is our desire to reproduce Metro's unique set of values to all corners of the United States and around the globe. We constantly think about growth.

    Metro is committed to take these components of vision and mission and reproduce them across multiple cities and communities. We seek to identify leaders and catalysts who will mirror the same passion and intent to reach the most vulnerable people in their communities. Our VISION 25 in 5 begins in late 2023.

icon Compassionate Compassionate

Compassionate

We are compelled by the example of Jesus. His profound story of the Good Samaritan sets the model for our values and behaviors.

icon Mobile Mobile

Mobile

The central value to Metro Relief is our desire to move toward people, wherever they may be. We seek out our friends on the street with the sincere desire to see them and hear them.

icon Person Centered Person Centered

Person Centered

It's all about the individual on the street. How can we find a pathway for them specifically? Where should they be and how can we help?

icon Solution Focused Solution Focused

Solution Focused

Once assessing the needs of the individual, Metro is relentless in finding a pathway of answers and solutions for each person.

icon Collaborative Collaborative

Collaborative

Alongside local specialist partners in areas of diversion, addiction remedy, temporary housing, immigration services, etc. Metro is committed to a full team approach.

icon Multiplying Multiplying

Multiplying

It is our desire to reproduce Metro's unique set of values to all corners of the United States and around the globe. We constantly think about growth.

Where we have impacted already

Our Future

The need is great, our actions and solutions must be greater

25-in-5-logo

25 in 5

Our vision is to help build/impact 25 communities worldwide in the next 5 years, using the Metro Relief model. We are the fire starters. Igniting a world on fire to serve those outside, those sleeping rough, those displaced, those forgotten, those accused, those homeless.

Read More

South Texas Bus Tour

For five days in December 2023, our Outreach Bus will travel down to Austin, San Antonio, El Paso and the Texas Border Region. We will seek to love, resource, feed and care for families impacted by the border crossing and share the Metro Relief story with new friends in southern Texas. Details to follow.

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