Faqs

To sign up to volunteer please follow this link to Join Our Bus. This page will direct you to a place where you can reserve your bus seat for the day you wish to volunteer. 

For community service hours please contact us at volunteer@metrorelief.org  

Click on DONATE at the top right of the HOME page, it will assist you from there.

To donate for specific needs, visit our Gift Catalog. Listed are 15 areas in which we provide help to those experiencing homelessness. 

For item donations please visit our office, we are open Monday-Friday from 8:00 am – 4:00 pm. 

If there is needed support in accessing resources such as social services, a food pantry, emergency shelters, assistance with rent or utility bills, childcare, or senior services, please call 211. This number works from any available phone and is open 24 hours a day, 7 days a week. 

Metro Relief collaborate with the following partners and resources:

Small conversational gestures can make a big impact for people experiencing homelessness.

In our ongoing commitment to combat homelessness, METRO RELIEF is dedicated to help everyone experiencing the impact of being unhoused. Since our founding in 2011, we have been actively working to address homelessness and create a future where everyone has the opportunity to live with dignity and stability. Change takes a village, and in that spirit, here are five things you can say to someone experiencing homelessness that not only offer support but also convey empathy and respect.

1. “HELLO, WHAT’S YOUR NAME?”

First things first, acknowledging the humanity of those living on the streets is crucial. A powerful way to achieve this is through a genuine introduction. A simple “Hello, What’s Your Name?” can go a long way in creating a connection. By addressing individuals by their names, if shared, we contribute to restoring a sense of dignity that might have been missing in their lives for some time. And never underestimate the power of eye contact to convey sincerity. 

2. “HOW ARE YOU DOING TODAY?”

A compassionate inquiry about their well-being can open the door to meaningful conversations. After you ask this question, actively listen to their answer, and ask follow-up questions to foster real connection. Remember that you may be the first person to ask after their wellbeing in days, weeks, or months. 

3. “IS THERE ANYTHING YOU NEED RIGHT NOW?” or "WHERE SHOULD YOU BE?"

Expressing empathy and support involves more than just words. By asking if there’s anything specific they need at the moment, such as a meal, clean clothing, or information about local services, we demonstrate a willingness to help that respects their autonomy. While they may not always accept the offer, the act of asking itself speaks volumes. By discussing where they hope to be might open up a dialogue on who might be looking for them or how can they get back to somewhere..etc.

4. “I’M HERE TO LISTEN IF YOU WANT TO TALK”

Acknowledging the emotional burdens that individuals experiencing homelessness may carry, offering to listen without judgment can provide tremendous relief. By letting them know that you are available for a conversation, you become an attentive and compassionate listener, offering a sense of solace through your presence alone.

5. “THERE’S HELP AVAILABLE, AND YOU DESERVE IT”

Empowerment is key in assisting those in need. Inform them about organizations like METRO RELIEF that are committed to providing housing assistance and support. Encourage them to seek help and remind them that they deserve a stable and safe place to call home. If interested, provide information about local shelters, food programs, or medical services.

In our collective efforts to end homelessness and provide housing assistance, these FIVE/SIX phrases serve as a guide to approaching conversations with those in need. It is crucial to respect the uniqueness of each person’s situation and recognize their boundaries and choices.