We help people experiencing homelessness get off the streets through an all mobile, person-centered, and solution-first approach.
On any given night 567,715 people experience homelessness in America. We're committed to seeing that decrease through a unique, mobile-first approach that ensures that our homeless friends get the personalized care and resources that they need and deserve.
Compassionate
We are compelled by the example of Jesus. His profound story of the Good Samaritan sets the model for our values and behaviors.
Mobile
The central value to Metro Relief is our desire to move toward people, wherever they may be. We seek out our friends on the street with the sincere desire to see them and hear them.
Person Centered
It's all about the individual on the street. How can we find a pathway for them specifically? Where should they be and how can we help?
Solution Focused
Once assessing the needs of the individual, Metro is relentless in finding a pathway of answers and solutions for each person.
Collaborative
Alongside local specialist partners in areas of diversion, addiction remedy, temporary housing, immigration services, etc. Metro is committed to a full team approach.
Multiplying
It is our desire to reproduce Metro's unique set of values to all corners of the United States and around the globe. We constantly think about growth.
Since 2013
Engagements
74543
Since 2013
Food servings
92500
Since 2013
Documents provided
1450
Since 2013
Miles driven
445000
Since 2013
Volunteer hours
18350
Since 2013
Off the street
1455
Opportunities to volunteer with Metro Relief.
Global Homelessness Projects with Metro Relief International
Friday/Saturday Volunteers
Become an Angel
Become an Superhero Angel
Join our crew of super-hero volunteers who help Metro deliver on-call and deep engagement support.
GOMetro Relief - our three pillars
We focus our attention on three primary outreach ministries, providing the mechanism by which we are able to help those suffering homelessness toward a sustainable recovery.
Mobile Resource Bus
Every week our staff and volunteers take our buses to homeless hotspots to provide food, hygiene kits, clothing, and prayer to our friends. This creates open doors for our case managers to begin one-on-one care to help get people off the street and into housing.
Learn More...Daily Street Outreach
Our case managers are constantly on the move searching for people experiencing homelessness. By partnering with local law enforcement and municipalities, we're able to quickly find people living on the streets, replace critical documents, and connect them with resources.
Meet our Metro Team...Mobile Case Management
We do whatever it takes to get our friends home. On any given day you'll find our case managers visiting new sites, driving clients to appointments, and fighting relentlessly to find any available option to get our friends off the street into stable housing.
Read more...Please feel free to write us by email or by using our contact form here. We'll respond within 48 hours.
Call us 24/7
Frequently Asked Questions
If you have any questions we haven't covered below, please reach out to us here.
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Where do I go to sign up for volunteer hours/community service?
To sign up to volunteer please follow this link to Join Our Bus. This page will direct you to a place where you can reserve your bus seat for the day you wish to volunteer.
For community service hours please contact us at volunteer@metrorelief.org
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Where do I go to donate?
Click on DONATE at the top right of the HOME page, it will assist you from there.
To donate for specific needs, visit our Gift Catalog. Listed are 15 areas in which we provide help to those experiencing homelessness.
For item donations please visit our office, we are open Monday-Friday from 8:00 am – 4:00 pm.
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I need help! Someone I know needs help!
If there is needed support in accessing resources such as social services, a food pantry, emergency shelters, assistance with rent or utility bills, childcare, or senior services, please call 211. This number works from any available phone and is open 24 hours a day, 7 days a week.
Metro Relief collaborate with the following partners and resources:
Domestic violence/abuse
National Hotline – 800-799-7233 Text START to 88788
Denton County Friends of the Family – https://dcfof.org/
Genesis Women’s Shelter – https://www.genesisshelter.org/services/
Stronger Women of Plano – https://www.strongerwomen.com/first-steps
Asylum and refugee issues
LULAC (Latin American resources) – https://lulac.org/
Catholic Charities of Dallas Refugee Services – https://www.ccdallas.org/services/refugee-services/
Legal Services – https://www.ccdallas.org/services/immigration-legal-services/
Under 18s
Transitional housing for teens – https://www.journeytodream.com/
Home for pregnant teens – https://violashouse.org/
Teens to young adults – https://promisehouse.org/
City House – https://www.cityhouse.org/mfh
Human trafficking/Slavery
National Hotline – Call: 1-888-373-7888 (TTY: 711) Text: 233733
Unbound Now North Texas (Tarrant, Denton, Johnson, Hood, Somervelle, Erath) – 24/7 Crisis & Referral Line: (817) 668-6462 northtexas@unboundnow.org
Rescue Her – https://www.rescueher.org/gethelp
Location - Denton
Salvation Army McKinney (940) 566-3800
Monsignor King Outreach (940) 514-1007
Location - Dallas
Austin Street Shelter (214) 428-4242
The bridge (214) 670 - 1507
Salvation Army Dallas (214) 424-7000
Dallas Life (214) 421-1380
Union Gospel Mission (214) 638-2988
Self Harm
National Suicide Prevention Hotline – 988
Suicide and Crisis Center of North Texas – https://www.sccenter.org/
American Foundation of Suicide Prevention – https://afsp.org/get-help/
Denton County Mental Health – https://www.dentonmhmr.org/services/crisis-services/
Women in prostitution/Sex industry
Emergency housing and help – https://www.valianthearts.org/
Prostitution Diversion Initiative (Dallas County) – https://www.pdinewlife.org/
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What do you say to someone experiencing homelessness?
Small conversational gestures can make a big impact for people experiencing homelessness.
In our ongoing commitment to combat homelessness, METRO RELIEF is dedicated to help everyone experiencing the impact of being unhoused. Since our founding in 2011, we have been actively working to address homelessness and create a future where everyone has the opportunity to live with dignity and stability. Change takes a village, and in that spirit, here are five things you can say to someone experiencing homelessness that not only offer support but also convey empathy and respect.
1. “HELLO, WHAT’S YOUR NAME?”
First things first, acknowledging the humanity of those living on the streets is crucial. A powerful way to achieve this is through a genuine introduction. A simple “Hello, What’s Your Name?” can go a long way in creating a connection. By addressing individuals by their names, if shared, we contribute to restoring a sense of dignity that might have been missing in their lives for some time. And never underestimate the power of eye contact to convey sincerity.
2. “HOW ARE YOU DOING TODAY?”
A compassionate inquiry about their well-being can open the door to meaningful conversations. After you ask this question, actively listen to their answer, and ask follow-up questions to foster real connection. Remember that you may be the first person to ask after their wellbeing in days, weeks, or months.
3. “IS THERE ANYTHING YOU NEED RIGHT NOW?” or "WHERE SHOULD YOU BE?"
Expressing empathy and support involves more than just words. By asking if there’s anything specific they need at the moment, such as a meal, clean clothing, or information about local services, we demonstrate a willingness to help that respects their autonomy. While they may not always accept the offer, the act of asking itself speaks volumes. By discussing where they hope to be might open up a dialogue on who might be looking for them or how can they get back to somewhere..etc.
4. “I’M HERE TO LISTEN IF YOU WANT TO TALK”
Acknowledging the emotional burdens that individuals experiencing homelessness may carry, offering to listen without judgment can provide tremendous relief. By letting them know that you are available for a conversation, you become an attentive and compassionate listener, offering a sense of solace through your presence alone.
5. “THERE’S HELP AVAILABLE, AND YOU DESERVE IT”
Empowerment is key in assisting those in need. Inform them about organizations like METRO RELIEF that are committed to providing housing assistance and support. Encourage them to seek help and remind them that they deserve a stable and safe place to call home. If interested, provide information about local shelters, food programs, or medical services.
In our collective efforts to end homelessness and provide housing assistance, these FIVE/SIX phrases serve as a guide to approaching conversations with those in need. It is crucial to respect the uniqueness of each person’s situation and recognize their boundaries and choices.