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Relentlessly pursuing solutions for those experiencing homelessness

Understanding Homelessness

Understanding Homelessness

Homelessness is a complex issue that affects millions of people around the world.

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Partner with us

Partner with Metro

Expand your church's impact by partnering with our homeless outreach ministry.

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Volunteer

Gift Catalog

Give a gift to help change the life of someone experiencing homelessness.

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Good news stories

Good news stories

Share in the journeys of our companions and friends

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We help people experiencing homelessness get off the streets through an all mobile, person-centered, and solution-first approach.

On any given night 567,715 people experience homelessness in America. We're committed to seeing that decrease through a unique, mobile-first approach that ensures that our homeless friends get the personalized care and resources that they need and deserve.

icon Compassionate Compassionate

Compassionate

We are compelled by the example of Jesus. His profound story of the Good Samaritan sets the model for our values and behaviors.

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Mobile

The central value to Metro Relief is our desire to move toward people, wherever they may be. We seek out our friends on the street with the sincere desire to see them and hear them.

icon Person Centered Person Centered

Person Centered

It's all about the individual on the street. How can we find a pathway for them specifically? Where should they be and how can we help?

icon Solution Focused Solution Focused

Solution Focused

Once assessing the needs of the individual, Metro is relentless in finding a pathway of answers and solutions for each person.

icon Collaborative Collaborative

Collaborative

Alongside local specialist partners in areas of diversion, addiction remedy, temporary housing, immigration services, etc. Metro is committed to a full team approach.

icon Multiplying Multiplying

Multiplying

It is our desire to reproduce Metro's unique set of values to all corners of the United States and around the globe. We constantly think about growth.

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Since 2013<br>Engagements

Since 2013
Engagements

74543
Since 2013<br>Food servings

Since 2013
Food servings

92500
Since 2013<br>Documents provided

Since 2013
Documents provided

1450
Since 2013<br>Miles driven

Since 2013
Miles driven

445000
Since 2013<br>Volunteer hours

Since 2013
Volunteer hours

18350
Since 2013<br>Off the street

Since 2013
Off the street

1455

Opportunities to volunteer with Metro Relief.

Project

Global Homelessness Projects with Metro Relief International

Global Homelessness Projects with Metro Relief International

Join our teams on global outreach

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Project

Friday/Saturday Volunteers

Friday/Saturday Volunteers

Join us on Fridays & Saturdays. Email today - limited space

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Project

Become an Angel

Become an Superhero Angel

Join our crew of super-hero volunteers who help Metro deliver on-call and deep engagement support.

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Metro Relief - our three pillars

We focus our attention on three primary outreach ministries, providing the mechanism by which we are able to help those suffering homelessness toward a sustainable recovery.

Mobile Resource Bus

Mobile Resource Bus

Every week our staff and volunteers take our buses to homeless hotspots to provide food, hygiene kits, clothing, and prayer to our friends. This creates open doors for our case managers to begin one-on-one care to help get people off the street and into housing.

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Street Outreach

Daily Street Outreach

Our case managers are constantly on the move searching for people experiencing homelessness. By partnering with local law enforcement and municipalities, we're able to quickly find people living on the streets, replace critical documents, and connect them with resources.

Meet our Metro Team...
Mobile Case Management

Mobile Case Management

We do whatever it takes to get our friends home. On any given day you'll find our case managers visiting new sites, driving clients to appointments, and fighting relentlessly to find any available option to get our friends off the street into stable housing.

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Friday and Saturday Bus Outreach for Volunteers
2nd Annual METRO RELIEF Gala NOVEMBER 2ND 2024
Join us on the Big Sleep Out
Events

Friday and Saturday Bus Outreach for Volunteers

Rain or shine, we serve on the bus. Every Friday and Saturday, our staff and volunteers take our mobile OUTREACH BUS out to build relationships by providing food, socks, hygiene kits, and prayer to our...

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Events

2nd Annual METRO RELIEF Gala NOVEMBER 2ND 2024

For one special night, help Metro Relief raise funding to care for hundreds of homeless friends across the city.

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Events

Join us on the Big Sleep Out

Join us for a night outside to raise awareness and funds to help combat homelessness over the winter months. You just need a sleeping bag and an open heart. Invite family and friends to support...

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Stories

JOURNEY TO RECOVERY

Meet our friend, Fran

I lived to get high. I couldn't function without getting high, I couldn't brush my teeth couldn't wash my face, I couldn't do anything. Now I'm giving back through Metro Relief, and Metro Relief gives me the things that I need for the people down in my hood, because they need it...

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Stories

ADDICTION TO FREEDOM

Meet our friend, JR

I grew up addicted heavily to methamphetamine and things got crazy up North, so I ran down here. I was on the street for probably about six months in downtown Dallas...

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Stories

I WAS BLIND, NOW I SEE

Meet our friend, Liz

When we met Liz, she had been living behind a local convenience store for almost two years. Liz lost her sight when she was beaten by a guy she had been in a relationship with...

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admin@metrorelief.org

Please feel free to write us by email or by using our contact form here. We'll respond within 48 hours.

214.705.3555 (24hrs)

Call us 24/7

Frequently Asked Questions

If you have any questions we haven't covered below, please reach out to us here.

  • Where do I go to sign up for volunteer hours/community service?

    To sign up to volunteer please follow this link to Join Our Bus. This page will direct you to a place where you can reserve your bus seat for the day you wish to volunteer. 

    For community service hours please contact us at volunteer@metrorelief.org  

  • Where do I go to donate?

    Click on DONATE at the top right of the HOME page, it will assist you from there.

    To donate for specific needs, visit our Gift Catalog. Listed are 15 areas in which we provide help to those experiencing homelessness. 

    For item donations please visit our office, we are open Monday-Friday from 8:00 am – 4:00 pm. 

  • I need help! Someone I know needs help!

    If there is needed support in accessing resources such as social services, a food pantry, emergency shelters, assistance with rent or utility bills, childcare, or senior services, please call 211. This number works from any available phone and is open 24 hours a day, 7 days a week. 

    Metro Relief collaborate with the following partners and resources:

    Domestic violence/abuse

    National Hotline – 800-799-7233 Text START to 88788

    Denton County Friends of the Family – https://dcfof.org/ 

    Genesis Women’s Shelter – https://www.genesisshelter.org/services/ 

    Stronger Women of Plano – https://www.strongerwomen.com/first-steps 

    Asylum and refugee issues

    LULAC (Latin American resources) – https://lulac.org/ 

    Catholic Charities of Dallas Refugee Services – https://www.ccdallas.org/services/refugee-services/ 

    Legal Services – https://www.ccdallas.org/services/immigration-legal-services/ 

    Under 18s

    Transitional housing for teens – https://www.journeytodream.com/

    Home for pregnant teens – https://violashouse.org/ 

    Teens to young adults – https://promisehouse.org/ 

    City House – https://www.cityhouse.org/mfh 

    Human trafficking/Slavery

    National Hotline – Call: 1-888-373-7888 (TTY: 711) Text: 233733

    Unbound Now North Texas (Tarrant, Denton, Johnson, Hood, Somervelle, Erath) – 24/7 Crisis & Referral Line: (817) 668-6462 northtexas@unboundnow.org

    Rescue Her – https://www.rescueher.org/gethelp  



    Location - Denton

    Salvation Army McKinney (940) 566-3800

    Monsignor King Outreach (940) 514-1007

    Location - Dallas

    Austin Street Shelter (214) 428-4242

    The bridge (214) 670 - 1507

    Salvation Army Dallas (214) 424-7000

    Dallas Life (214) 421-1380

    Union Gospel Mission (214) 638-2988

    Self Harm

    National Suicide Prevention Hotline – 988

    Suicide and Crisis Center of North Texas – https://www.sccenter.org/ 

    American Foundation of Suicide Prevention – https://afsp.org/get-help/ 

    Denton County Mental Health – https://www.dentonmhmr.org/services/crisis-services/ 

    Women in prostitution/Sex industry

    Emergency housing and help – https://www.valianthearts.org/ 

    Prostitution Diversion Initiative (Dallas County) – https://www.pdinewlife.org/ 




  • What do you say to someone experiencing homelessness?

    Small conversational gestures can make a big impact for people experiencing homelessness.

    In our ongoing commitment to combat homelessness, METRO RELIEF is dedicated to help everyone experiencing the impact of being unhoused. Since our founding in 2011, we have been actively working to address homelessness and create a future where everyone has the opportunity to live with dignity and stability. Change takes a village, and in that spirit, here are five things you can say to someone experiencing homelessness that not only offer support but also convey empathy and respect.

    1. “HELLO, WHAT’S YOUR NAME?”

    First things first, acknowledging the humanity of those living on the streets is crucial. A powerful way to achieve this is through a genuine introduction. A simple “Hello, What’s Your Name?” can go a long way in creating a connection. By addressing individuals by their names, if shared, we contribute to restoring a sense of dignity that might have been missing in their lives for some time. And never underestimate the power of eye contact to convey sincerity. 

    2. “HOW ARE YOU DOING TODAY?”

    A compassionate inquiry about their well-being can open the door to meaningful conversations. After you ask this question, actively listen to their answer, and ask follow-up questions to foster real connection. Remember that you may be the first person to ask after their wellbeing in days, weeks, or months. 

    3. “IS THERE ANYTHING YOU NEED RIGHT NOW?” or "WHERE SHOULD YOU BE?"

    Expressing empathy and support involves more than just words. By asking if there’s anything specific they need at the moment, such as a meal, clean clothing, or information about local services, we demonstrate a willingness to help that respects their autonomy. While they may not always accept the offer, the act of asking itself speaks volumes. By discussing where they hope to be might open up a dialogue on who might be looking for them or how can they get back to somewhere..etc.

    4. “I’M HERE TO LISTEN IF YOU WANT TO TALK”

    Acknowledging the emotional burdens that individuals experiencing homelessness may carry, offering to listen without judgment can provide tremendous relief. By letting them know that you are available for a conversation, you become an attentive and compassionate listener, offering a sense of solace through your presence alone.

    5. “THERE’S HELP AVAILABLE, AND YOU DESERVE IT”

    Empowerment is key in assisting those in need. Inform them about organizations like METRO RELIEF that are committed to providing housing assistance and support. Encourage them to seek help and remind them that they deserve a stable and safe place to call home. If interested, provide information about local shelters, food programs, or medical services.

    In our collective efforts to end homelessness and provide housing assistance, these FIVE/SIX phrases serve as a guide to approaching conversations with those in need. It is crucial to respect the uniqueness of each person’s situation and recognize their boundaries and choices.